Company Overview

NeoVox offers scalable, third-party customer service and sales support to consumer-facing and business-to-business companies in a variety of industries. Based in Carthage, Missouri, the company was the concept of Jim Malcolm and Don Butcher, the executive leadership team for the retail keepsake brand, Precious Moments©.

As executive managers of Precious Moments and other companies, Malcolm and Butcher had spent years dealing with the challenges of hiring external call centers and virtual service networks. Seldom finding a customer service partner that could meet their own brand’s standards of excellence, they decided to start NeoVox and revolutionize the call center industry.

Today, NeoVox brings together a small but expert team of customer service industry leaders. With more than 100 years of combined experience, NeoVox is literally "the new voice” of customer service and sales.
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