NeoVox offers scalable, third-party customer service and sales support to consumer-facing and business-to-business companies in a variety of industries. Based in Carthage, Missouri and Hermosillo, Sonora, Mexico, the company was the concept of Jim Malcolm.
As an executive manager of Precious Moments and other companies, Mr. Malcolm spent years dealing with the challenges of hiring external call centers and virtual service networks. Seldom finding a customer service partner that could meet their own brand’s standards of excellence, they decided to start NeoVox Global and revolutionize the call center industry. All members of the executive leadership team have committed themselves to establishing a service record that exceeds the expectations, and achieving a noticeable bottom line improvement for the clients that NeoVox services.
Ever wonder how a domestic and non domestic contact center calls compare in quality and performance? You are in luck! We offer you the opportunity to listen to some sample calls that will help you experience our our fully bilingual staff without compromising our high quality service standard.