Results

Whatever your challenge, we’ll tackle it with a tenacious determination to deliver results like these

  • NeoVox Global has a proven track record of increasing sales, up sell on order entry calls of 15% – 20% of calls on average.
  • On average our clients experience a reduction of at least 10% in average call handling time within their first month with NeoVox Global.
  • The average wait time for our clients is less than 30 seconds.
  • Our average abandonment rate across all clients is just 1.4%.
  • NeoVox is a member of the Avaya Customer Care Gallery and has been certified in the top half of one percent of all U.S. companies in terms of technology quality.
  • Our average cost per call is significantly lower than in house customer service centers.
  • Our call center has in place redundancy policies and infrastructure to avoid technological failure to prevent us from having down times of operations.

DOMESTIC AND NON-DOMESTIC CALL SAMPLES

Ever wonder how a domestic and non domestic contact center calls compare in quality and performance? You are in luck! We offer you the opportunity to listen to some sample calls that will help you experience our our fully bilingual staff without compromising our high quality service standard.