Services

Whether your business demands a dedicated cell center, a virtual network of agents, or an automated solution, our services ensure the integrity of your brand voice at every touchpoint.

English or Spanish Services

Whether your business demands a dedicated call center, a virtual network of agents, or an automated solution, our services ensure the integrity of your brand voice at every touch point.  Each step is designed to give your customers a top notch experience, and improve your bottom line.

Spanish Speaking Customer Service: We offer an excellent option for  your customers who speak Spanish as a first language in our Hermosillo center. It can sometimes be an issue for a company to handle its Spanish speaking customers or clients. We can resolve that issue for you!

Inbound Customer Service/Retention

Assist and retain more of your valuable customers with articulate, well-trained service agents housed in our call center or operating in our virtual network. Receive consistent, reliable service and improved first-call resolution. NeoVox Global inbound call center services include:

  • Customer Service/Service Fulfillment
  • Inquiries/Requests/Complaints Handling
  • Help Desk/Technical Support
  • Order Taking/Order Entry/Order Processing
  • Reservations/Booking/Authorizations
  • Call Overflow/After-Office-Hours Support
  • Dealer Locators
  • Multilingual Support
  • Spanish speaking only support
  • Inbound Surveys
  • Email Response
  • Web Chat
  • Social Media

Inbound/Outbound Sales

Let us handle all of your lead and sales generation, customer acquisition, and account development needs. Our outbound call center services include:

  • Upselling/Cross-selling
  • Campaign Management
  • Market Research/Telephone Surveys
  • Customer Retention/Loyalty Programs
  • Billing Reminders
  • Telemarketing
  • Lead Generation

Multi-channel Interactions

Interact with customers via phone, text, email, or instant messaging. Our technology processes all multi-media channels, integrating with existing client-side technology investments and allowing agents to respond to customer requests using the same contact method.

Customized Reporting

Create a reporting system perfectly matched to your information needs. Whether you require real-time or historical data, we can customize the display of specific Automatic Call Distribution (ACD) activity for your campaign.

Interactive Voice Response (IVR)

Give your customers around-the-clock service and sales support with our IVR solutions. Based on natural language interfaces, they allow customers to find the service they need with an exchange similar to human interaction. Our IVR solutions integrate with your existing databases and CRM systems, allowing you to customize the overall customer experience.

Social Media Tracking

Assess and react to your target’s feelings about your brand with our social media monitoring and measurement service.

Survey Completion

Gauge customer satisfaction and perceptions with our custom survey service. Providing valuable feedback for training exercises and process improvements, our surveys allow you to assess both organizational and individual service agent performance.

DOMESTIC AND NON-DOMESTIC CALL SAMPLES

Ever wonder how a domestic and non domestic contact center calls compare in quality and performance? You are in luck! We offer you the opportunity to listen to some sample calls that will help you experience our our fully bilingual staff without compromising our high quality service standard.