Terms of Use

Legal Agreement

The terms and conditions set forth in this document apply to all visitors (“you” or “your”) to the Web site, www.neovoxglobal.com (“the Web Site”), and your remaining on, or returning to, the Web Site constitutes your acceptance of the terms and conditions as presented herein and constitute a binding, legal agreement (“Agreement”) between you and NeoVox Global, LLC (“NeoVox”).

Please read the following carefully. By using the Web Site, you accept the terms and conditions described below, and you warrant and represent that you have the legal capacity to enter into this Agreement. You should carefully read our full Privacy Policy before deciding to become a user of the Web Site as it governs NeoVox’s treatment of any information you submit to NeoVox and is collected about you. IF AFTER READING THIS AGREEMENT YOU CHOOSE NOT TO BE BOUND BY IT, PLEASE LEAVE THE WEB SITE. BY REMAINING ON THIS WEB SITE, USING IT, OR RETURNING AT A LATER TIME, YOU AGREE TO BE BOUND BY THIS AGREEMENT.

Your Obligations

By use of this Web Site you agree to be solely and entirely responsible and liable for (and that NeoVox has no responsibility to you or to any third party for a) any information, data, text, communications or other materials posted by you (collectively, “information”) and b) for the consequences of your actions (including any loss or damage which NeoVox may suffer) by doing so.

You further agree not to post or publish any information, or to provide to NeoVox any information, or to use the Web Site in any way that is fraudulent or involves the sale or offer of anything; that is false, inaccurate or misleading; that creates liability for NeoVox; that violates any law, statute, ordinance, or regulation; that discriminates on the grounds of race, religion, national origin, gender, disability, age, marital status, sexual orientation, familial status, color, ancestry, source of income, housing status, or military discharge status; that is damaging, unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, obscene, libelous, hateful, or invasive of another’s privacy; that misrepresents you or any other person in any way; that infringes any party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; that is about, of, or concerning any person other than yourself.

You further agree not to post or publish personal information about others; not to delete or alter any material posted by another user; not to post any advertising or solicitation; not to disclose to or share with any third party any password you may be issued to this Web Site, or to use your password for unauthorized purpose.

Rights of NeoVox

You agree that NeoVox has the right to modify or discontinue any or all parts of the Web Site without notice or warning even though such changes may affect the way you use the Web Site; that NeoVox shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Web Site or any part thereof; that NeoVox has the right (but not the obligation) to edit or delete any posting, to limit or terminate any user’s activity for any reason and at any time, and to refuse use or service to any user for any reason without warning or notice.

Modifications/Termination

The terms of this Agreement will not be modified on an individual basis. You agree that we may modify the terms of this Agreement (or discontinue this Web Site) at our sole discretion, without advance notice, and that your right to access this Web Site is contingent on an ongoing basis with your compliance with the then-current version of these Terms of Use.

License and Ownership

Any and all intellectual property rights (“Intellectual Property”) associated with the Web Site and its contents (the “Content”) are the sole property of NeoVox, its affiliates or third parties. The Content is protected by copyright and other laws in both the United States and other countries. Elements of the Web Site are also protected by trade dress, trade secret, unfair competition, and other laws and may not be copied or imitated in whole or in part. All custom graphics, icons, and other items that appear on the Web Site are trademarks, service marks or trade dress (collectively, the “Marks”) of NeoVox, its affiliates or other entities that have granted NeoVox the right and license to use such Marks. Such Marks may not be used or interfered with in any manner without the express written consent of NeoVox. Except as otherwise expressly authorized by these Terms of Use, you may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit, or distribute the Intellectual Property in any way without NeoVox’s or the appropriate third party’s prior written permission. Except as expressly provided herein, NeoVox does not grant to you any express or implied rights to NeoVox’s or any third party’s Intellectual Property. NeoVox grants you a limited, personal, nontransferable, nonsublicensable, revocable license to (a) access and use only the Web Site, Content and Services only in the manner presented by NeoVox, and (b) access and use the NeoVox computer and network services offered within the Web Site (the “NeoVox Systems”), but only in the manner expressly permitted by NeoVox, only for permitted uses of the services provided by NeoVox (the “Services”) and only for lawful purposes.

Except for this limited license, NeoVox does not convey any interest in or to the NeoVox Systems, or data available via the NeoVox Systems, Intellectual Property, Content, Products & Services, Web Site or any other NeoVox property by permitting you to access the Web Site. Except to the extent required by law or as expressly provided herein, none of the Intellectual Property, NeoVox Systems, Content, Information, or Services may be reverse-engineered, modified, reproduced, republished, translated into any language or computer language, re-transmitted in any form or by any means, resold or redistributed without the prior written consent of NeoVox. You may not make, sell, offer for sale, modify, reproduce, display, publicly perform, import, distribute, retransmit or otherwise use the Intellectual Property, NeoVox Systems, Content, Information, or Products & Service in any way, unless expressly permitted to do so by NeoVox.

NOTE THAT NEOVOX RECOGNIZES THAT THE WEB SITE IS ACCESSIBLE WORLDWIDE, AND DOES NOT REPRESENT HERE WITH RESPECT TO THE MARKS (OR OTHER INTELLECTUAL PROPERTY PROVIDED OR AVAILABLE VIA THE WEB SITE) THAT NEOVOX HAS TRADEMARK, TRADE DRESS, COPYRIGHT, OR OTHER FORMS OF REGISTRATION OR PROTECTION IN EVERY COUNTRY OR JURISDICTION WORLDWIDE — BUT NEOVOX DOES RESERVE THE MAXIMUM RIGHTS AVAILABLE TO IT WORLDWIDE AND IN EVERY COUNTRY AND JURISDICTION. IF YOU ARE UNCERTAIN OF WHETHER OR NOT YOUR ACTUAL OR PROPOSED USE OF ANY OF THE MARKS IS IN VIOLATION OF NEOVOX’S RIGHTS IN THE COUNTRY OR JURISDICTION OF SUCH USE, PLEASE CONTACT NEOVOX FOR CLARIFICATION.

Restrictions on Use of the Web Site

In addition to other restrictions set forth in these Terms of Use, you agree that: (a) You shall not disguise the origin of information transmitted through the Web Site; (b) You will not place false, misleading or unlawful information on the Web Site; (c) You will not use or access any service, data, application or software available via the Web Site in a manner not expressly permitted by these Terms of Use and NeoVox; (d) You will not input or upload to the Web Site any information, data, programs, modules, or other material which contains viruses, Trojan horses, worms, time bombs or other computer programming routines that are intended to damage, interfere with, intercept or expropriate any system, the Web Site, Services, Content or Information or that infringes the Intellectual Property or other rights of NeoVox or another; (e) You may not use or access the Web Site or the NeoVox Systems, Content, Information or Services in any way that, in NeoVox’s judgment, adversely affects the performance or function of the NeoVox Systems, Services or the Web Site or interferes with the ability of authorized parties to access the NeoVox Systems, Services or the Web Site; and (f) You may not frame or utilize framing techniques to enclose any portion or aspect of the Content or the Information, without the express written consent of NeoVox.

Disclaimer of Warranties

NEOVOX MAKES NO REPRESENTATIONS ABOUT THE RESULTS TO BE OBTAINED FROM USING THE WEB SITE, THE NEOVOX SYSTEMS, THE SERVICES OR THE CONTENT — WHICH ARE EACH PROVIDED ON AN “AS IS” BASIS. THE USE OF SAME IS AT YOUR OWN RISK. NEOVOX, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. NEOVOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF NON-INFRINGEMENT OF RIGHTS OF ANY PARTY. NEOVOX AND ITS AFFILIATES, LICENSORS AND SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS, SECURITY OR TIMELINESS OF THE CONTENT, INFORMATION OR SERVICES PROVIDED ON OR THROUGH THE USE OF THE WEB SITE OR THE NEOVOX SYSTEMS. NO CONTENT OBTAINED BY YOU FROM THE WEB SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED BY NEOVOX IN THESE TERMS OF USE.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTY, SO THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION MAY NOT APPLY TO YOU. IF YOU ARE USING THIS WEB SITE AS A CONSUMER, YOUR STATUTORY RIGHTS THAT CANNOT BE WAIVED, IF ANY, ARE NOT AFFECTED BY THESE PROVISIONS. YOU AGREE AND ACKNOWLEDGE THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND WARRANTY PROVIDED IN THESE TERMS OF USE ARE FAIR AND REASONABLE.

Limitation of Liability & Indemnification

TO THE EXTENT PERMITTED BY APPLICABLE LAW AND TO THE EXTENT THAT NEOVOX IS OTHERWISE FOUND RESPONSIBLE FOR ANY DAMAGES, NEOVOX IS RESPONSIBLE FOR ACTUAL DAMAGES ONLY. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NEOVOX, ITS AFFILIATES, ITS LICENSORS, ITS SUPPLIERS OR ANY THIRD PARTIES MENTIONED ON THE WEB SITE BE LIABLE FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, MULTIPLE, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION RESULTING FROM THE USE OF OR INABILITY TO USE THE WEB SITE, THE NEOVOX SYSTEMS, SERVICES OR THE CONTENT, OR OTHERWISE IN CONNECTION THEREWITH, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT NEOVOX IS ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.

NEOVOX’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THIS WEB SITE SHALL NOT EXCEED $100.

TO THE EXTENT PERMITTED BY LAW, THE REMEDIES STATED FOR YOU IN THESE TERMS OF USE ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS OF USE.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS NEOVOX, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS AND ANY OF ITS THIRD-PARTY PROVIDERS, FROM AND AGAINST ANY AND ALL CLAIMS BY ANY OTHER PARTY ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEB SITE, THE NEOVOX SYSTEMS, INFORMATION, SERVICES OR THE CONTENT.

Jurisdiction

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY EXPRESSLY AGREE THAT ANY PROCEEDING ARISING OUT OF OR RELATING TO YOUR USE OF THE WEB SITE, THE NEOVOX SYSTEMS, INFORMATION, PRODUCTS & SERVICES AND CONTENT SHALL BE INSTITUTED IN A STATE OR FEDERAL COURT SITTING IN THE STATE OF MISSOURI, THE UNITED STATES OF AMERICA, AND YOU HEREBY EXPRESSLY SUBMIT TO THE EXCLUSIVE JURISDICTION THEREOF. AND YOU EXPRESSLY WAIVE ANY OBJECTION THAT YOU MAY HAVE NOW OR HEREAFTER TO SUCH COURTS AS THE VENUE FOR AND THE JURISDICTION OF ANY SUCH PROCEEDING. YOU AGREE THAT ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO YOUR USE OF THE WEB SITE, THE NEOVOX SYSTEMS, INFORMATION, PRODUCTS & SERVICES AND/OR CONTENT MUST BE FILED WITHIN ONE (1) YEAR OF THE OCCURRENCE OF THE EARLIEST EVENT (I.E., ACT OR OMISSION) GIVING RISE TO SUCH CLAIM OR CAUSE OF ACTION.

Governing Law and Language

To the fullest extent permitted by law, these Terms of Use are governed by the internal substantive laws of the State of Missouri, U.S.A. excluding (i) Missouri conflicts of laws principles; (ii) the United Nations Convention on Contracts for the International Sale of Goods.

General

You may not assign to any other party or entity these Terms of Use or any of your interests, rights or obligations under these Terms of Use. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Complete Agreement

EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE LICENSE, SERVICE OR OTHER WRITTEN AGREEMENT BETWEEN YOU AND NEOVOX, THESE TERMS OF USE CONSTITUTE THE ENTIRE AGREEMENT BETWEEN YOU AND NEOVOX WITH RESPECT TO THE USE OF THE WEB SITE, THE NEOVOX SYSTEMS, AND ANY SOFTWARE OR SERVICE AND CONTENT CONTAINED THEREIN, AND SUPERSEDES ALL DISCUSSIONS, COMMUNICATIONS, CONVERSATIONS AND ANY OTHER AGREEMENTS CONCERNING THE SUBJECT MATTER HEREOF. THIS AGREEMENT MAY ONLY BE AMENDED IN WRITING.

Termination

NeoVox may terminate your access and use of the Web Site, Content, and NeoVox Systems, and any licenses or other rights granted herein, at any time, without warning, at its sole discretion and without penalty or liability to you.

DOMESTIC AND NON-DOMESTIC CALL SAMPLES

Ever wonder how a domestic and non domestic contact center calls compare in quality and performance? You are in luck! We offer you the opportunity to listen to some sample calls that will help you experience our our fully bilingual staff without compromising our high quality service standard.